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Customer Care

The customer service goal of Posh Baby Gear is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

If you have any questions or feedback for Posh Baby Gear please feel free to contact us.

  • E-mail Posh Baby Gear and you will receive a response within 24 hours.
  • If you prefer to speak with somebody at Posh Baby Gear in person, we can be reached during the hours of 8:00 am to 5:00 PM CST. Please call us toll-free at 1-800-297-0747 
  • Send mail to Posh Baby Gear at:

Posh Baby Gear
c/o EPIC Click LLC
1035 33rd Ave SW
Cedar Rapids, IA 52404

Privacy and Security:

Any information you submit to Posh Baby Gear will be used only for fulfilling your order, unless you opt receive our newsletters or special offers. Under no circumstances will Posh Baby Gear sell, share, or use your information in any other way. Our site uses a secure server to provide a safe shopping experience. 

Payment Options:

Posh Baby Gear will gladly accept Visa, MasterCard, American Express, and Discover. Your credit card will not be charged until your order has been shipped.  Alternatively, you may call Posh Baby Gear at 1-800-297-0747 and we will be glad to take your order over the telephone. Our customer service hours are Monday - Friday, 8:00 am to 5:00 pm CST.

Shipping and Delivery:

Many of the upscale baby gifts, unique baby products, and/or specialty baby items with several fabric or style/size options may be drop-shipped directly from our trusted suppliers. Once orders are placed with Posh Baby Gear, they are usually filled the following business day. Exceptions are noted within the product details. 

Military Addresses: In thanks for your service, Posh Baby Gear will gladly ship to military addresses via USPS, free of charge. Please note that we have no control over the transit time to a military address.

Returns and Exchanges:

Posh Baby Gear stands behind our upscale baby merchandise and believe you will be completely happy with your purchase. However, we will be glad to accommodate returns and exchanges within 30 days of receipt of items.  The merchandise must be unused and in its original packaging. Posh Baby Gear inspects our merchandise carefully upon receipt from our manufacturers, but if you feel you have received an item with a manufacturing defect please call us immediately so that we may replace the item.

Shipping and handling fees on your original purchase are non-refundable, but will be applied to an order exchange.

Refunds can only be credited to the card used to make the original purchase.  If you prefer, Posh Baby Gear will be happy to issue a credit in the form of a Posh Baby Gear gift certificate.